Frequently asked questions

Nightjet booking

• How far in advance can I book tickets for the Nightjet?

  Ticket sales generally start 180 days prior to departure. Travelling dates after the annual timetable change in mid-December may, however, be subject to shorter booking periods.

• How do I change or cancel my booking?

  This depends on the type of ticket you have:Sparschiene tickets are particularly economical. However, they cannot be refunded or exchanged.
  Comfort tickets can be cancelled. Further information is available at our cancellation policy.

• Where can I buy Nightjet tickets?

  Detailed information is available at the Nightjet booking information.

• What can I do if no available trips are displayed?

  For questions regarding your booking, please contact the ÖBB customer service by telephone at 0043 5 1717.

• Whom can I contact for problems with my booking?

  For questions regarding your booking, please contact the ÖBB customer service by telephone at 0043 5 1717.

• Can I buy tickets on the train?

  We recommend you to buy the tickets prior to your journey (e.g. online ticket or app), so that you can take your booked place free from stress. Furthermore, reservations are required for all Nightjet trains in Germany and Italy. If there is no other way, you can also buy standard tickets on the train. In this case, an on-board surcharge applies.

• What discounts are available for Nightjet tickets?

  Further information on rates and special offers can be found at Nightjet-tariffs and offers.

• Are there discounts for persons with limited mobility?

  All offerings (e.g. Sparschiene) are also available to this group of customers.

• Are there group rates? And how can I book them?

  Yes, there are. Further information is available at Tickets and rate information.

• What is included in the ticket price?

  The services included depend on the ticket you have booked:

  Seating carriage: Seat reservation.

  Couchette: requested couchette in compartment, mineral water in the evening, breakfast in the morning.

  Sleeper car: requested bed in compartment, mineral water, sweets, aperitif and daily newspaper in the evening, à la carte breakfast in the morning; toiletries, free access to the ÖBB Lounges.

• What is a Sparschiene ticket?

  Information on Sparschiene tickets, which offer a particularly low rate.

• Do I need a special seat reservation for a trip on the Nightjet?

  Comfort tickets automatically include a seat reservation. This allows you to choose your preferred seat already when you book, so that you can enjoy your trip free from any stress.

• As a woman, I'd like to travel in a ladies' compartment. Is this possible?

  Yes, there are separate ladies' compartments. These are available in the couchette travel category. Price, equipment and service are equal to the standard couchette compartments.

• What offering is there for persons with limited mobility?

  On many routes, passengers with limited mobility can make use of a coach with wheelchair-accessible couchette compartment and adjacent sanitary facilities. This couchette compartment provides room for one passenger with a wheelchair and one accompanying person.

  Further information on this can be found at the travel categories - Couchette coach with wheelchair compartment.

• Why is there no sales tax on the global price tickets?

  Due to technical changes, VAT can not be automatically calculated by the systems at the moment.

• Can I also ask the amount of tax on the phone or at the counter?

  No, since the calculation of VAT is very complex, the information can be given only by mail.

• When will VAT be re-displayed on the global price tickets?

  The ÖBB is working to return VAT on the tickets as soon as possible.

• Is geodata used when booking tickets or generally on nightjet.com?

  This website uses GeoLite2 data from Maxmind. Using this tool, your IP address is used to approximate which country you are accessing from. This is used to preset the country of departure when displaying connections under the menu item "Destinations" and the telephone country code when booking a ticket in order to increase your user comfort.  No personal data is stored during this process.

• How can people of non-binary gender book night train tickets?

  If you select the gender "diverse / not specified", online booking is possible for the seating carriage, the couchette carriage and the single compartments in the sleeper carriage. Unfortunately, it is not possible to book a ticket in the double or triple sleeper compartment online, but you can do so by calling ÖBB Customer Service on +43 (0)5-1717.